Return and Refund Policy

Because of the high cost of international shipping, our returns rules are strict. Please read them before you order.

No returns without a reason

International cross-border shipping is expensive, and the cost of sending goods back and forth is very high. For this reason we do not accept returns or exchanges without a reason.

What we do not accept

• Claims based only on personal taste, unsuitable size, a difference from what you imagined, or ordering too many or the wrong items.
• Color differences caused by photography lighting or the display of your device.
• Minor craftsmanship marks or slight scratches. We do a basic visual check before dispatch, but for large shipments it is not possible to inspect every piece in detail.
• Cancellation of custom items, color changes, logo printing or combined/bundled orders once production or shipping has started.

Damaged or seriously defective goods

If your goods arrive with obvious breakage or a serious quality defect, send us a complete unboxing video and clear photos within 48 hours of receiving the parcel. Claims made after this time, or without this evidence, cannot be handled. If your claim is accepted, we will agree the solution with you.

Out-of-stock items

Stock changes in real time. If an item you ordered is unavailable, we will contact you straight away to arrange another style, or a full refund.

Returns, refused parcels and abandoned parcels

• If there is no major quality problem on our side and you decide on your own to return the goods, refuse the parcel or abandon it, you pay all international freight, customs duties and clearance fees. We have the right to refuse a return request.
• If a parcel comes back because the recipient details were wrong, the recipient could not be reached, there was a local customs problem, or the buyer refused to sign for it, the round-trip freight and storage fees will be deducted from your payment, and a full refund will not be given.

Disputes

We always try to solve problems through friendly discussion first. Please keep the complete unboxing video and real photos of the goods as evidence; claims without valid evidence cannot be handled.

Contact

Write to us via mia@miayiwu.com with your order number.